Public councils


From the very first days of its establishment, the Consumers Union of Tajikistan has chosen the main focus of promotion to judicial, or alternative, dispute resolution. Since 2003, the Hotline and the Consumer Protection Consulting Center have assisted in the pre-litigation resolution of several thousand consumer disputes with suppliers, sellers and manufacturers. A special program focus of the Union is aimed at drinking water supply, promoting transparency, accountability and citizen participation in the decision-making process in the field, strengthening systems of public and state protection of consumer rights and interests. Within the framework of this program area, in 2013, the project initiative “Application of human rights principles in water resources management and improvement of consumer protection practices in the drinking water supply and sanitation sector in the Republic of Tajikistan” was implemented, within which, under several target drinking water suppliers on a pilot basis Public Advisory Boards were established.

The Public Advisory Council (hereinafter referred to as the Council) is an advisory and supervisory body that is created under the leadership of the drinking water supplier in order to attract clients, representatives of local communities to actively participate in the life and work of an organization providing drinking water supply services on issues affecting rights and legal consumer interests. The council is formed on the basis of voluntary participation in its activities of citizens and representatives of the water supply organization of a particular region (city). The Council is a permanent public body, carrying out its activities on a voluntary basis.

The Council’s activities are carried out on the basis of organizing and holding meetings on planned decisions, as well as free discussion of all issues and collective decision-making. The decisions of the Council are of a recommendatory nature.

The Council carries out its activities on the basis of the Constitution of the Republic of Tajikistan, laws of the Republic of Tajikistan, normative legal acts of the Republic of Tajikistan, as well as its Regulations approved by the Head of the water supply organization, under which it was created.

The main tasks of the Public Advisory Council are:

  • to form an effective mechanism for representing and lobbying the interests of clients, the local community before the supplier of drinking water;
  • create a system for identifying and applying local community initiatives to solve problems with drinking water supply;
  • create conditions for the consolidation of interested parties and their participation in the field of drinking water supply and on other issues affecting their respective rights and interests;
  • put forward and discuss public initiatives related to the activities of the drinking water supplier aimed at sectoral development;
  • carry out public monitoring and control of the effectiveness of the implementation of decisions made by the water supply organization.

The functions of the Public Advisory Council include the following:

  • Representing the interests of consumers, the local community in the executive bodies of state power, local authorities, when making supplier decisions;
  • Participation in rule-making activities at the level of decision-making by the supplier, primarily in the field of drinking water supply;
  • Participation in exercising control over the implementation of regulatory legal acts in the field of drinking water supply and on other issues affecting the rights and interests of consumers of drinking water;
  • Assistance to the drinking water supplier in holding socially significant events, actions, etc.;
  • Educational and consulting activities;
  • Monitoring and assessing the quality of the services provided by the water supply organization;
  • Study and generalization of public opinion on the most important issues related to the activities of a drinking water supplier;
  • Carrying out other functions necessary to fulfill the tasks stipulated by the Regulation of the Council.

Formation of the Council

Members of the Council can be chairmen of mahallas, jamoats, house committees, community activists, as well as representatives of a water supply organization. The quantitative composition of the Council can be determined in proportion to the number of makhallas, streets or quarters to which drinking water supply services are provided, by the organization under which the Council was established. The number of Council members must be odd. The chairman is in charge of the Council’s activities. The powers of the Chairman are determined by the Regulation of the Council.

Organization of the Council

The main form of the Council’s work is meetings. Meetings of the Council are considered competent if attended by at least half of its members. The Councils, in accordance with their Regulations, are obliged to meet at least once a month. Meetings of the Council are held openly, citizens, representatives of non-governmental organizations and the media can attend. The results of the Council’s activities are regularly highlighted and communicated to societies

Public Council at KSUE “Khujandvodokanal” of the city of Khujand.

On September 30, 2015, by order No. 224 of the General Director of KSUE “Khujandvodokanal”, a Public Advisory Council was established under this organization. 9 active consumers and 8 representatives of Khujandvodokanal became members of the Council. Since its inception, the Council has been meeting on a monthly basis and has already held more than 6 meetings to date. Members (consumers) for consideration included and considered the pressing problems of the sphere on the agenda of the meetings. In particular, these were problems related to new connections, drinking water supply regime, open wells, drinking water quality, as well as issues presented for discussion by representatives of Khujandvodokanal regarding methods of increasing the level of tariff collection and a report on financial performance of Khujandvodokanal. Based on the results of consideration and discussion of the listed issues, the Council adopted appropriate decisions on them.


Below you can familiarize yourself with the constituent documents, as well as the minutes of the meetings of the Council at KSUE “Khujandvodokanal” in PDF format:

Founding documents of the Public Council

Council Meeting №1 Minutes

Council Meeting №2 Minutes

Council Meeting №3 Minutes

Council Meeting №4 Minutes

Council Meeting №5 Minutes

Council Meeting №6 Minutes

Council Meeting №7 Minutes

Council Meeting №8 Minutes

Council Meeting №9 Minutes

Public Council under the State Unitary Enterprise “Dushanbevodokanal” of the city of Dushanbe.

В рамках реализации проекта Союза потребителей Таджикистана «Содействие в применении механизмов надлежащего управления и защиты прав потребителей в секторе питьевого водоснабжения и санитарии в Таджикистане», поддержанного Программой развития ООН, 28-го июля 2016 года Распоряжением №96 Директора ГУП «Душанбеводоканал» при данной организации создан Общественный консультативный Совет. Цель создания Совета заключается в привлечении граждан к активному участию в деятельности организации, оказывающей услуги по питьевому водоснабжению по вопросам, затрагивающим их права и законные интересы, как потребителей питьевой воды.К основным задачам Совета относятся формирование действенного механизма представительства и лоббирования интересов потребителей перед поставщиком питьевой воды, создание системы выявления и применения инициатив местного сообщества по решению проблем с питьевым водоснабжением, выдвижение и обсуждение общественных инициатив, связанных с деятельностью поставщика питьевой воды, осуществление общественного мониторинга и контроля эффективности реализации принятых водоснабжающей организацией решений. В соответствии с утвержденным Положением деятельность Совета осуществляется на основе организации и проведения заседаний по планируемым решениям, а также свободного обсуждения всех вопросов и коллективного принятия решений. Решения Совета носят рекомендательный характер и учитываются поставщиком питьевой воды при организации своей деятельности. Членами данного Совета являются представители соответствующих отделов ГУП «Душанбеводоканал» и активные потребители (граждане) четырёх районов города Душанбе. Совет возглавляет начальник департамента питьевой воды ГУП «Душанбеводоканал» Каландаров С.

Первое заседание Общественного консультативного Совета при ГУП «Душанбеводоканал» состоялось в субботу, 13-го августа 2016 года в 10:00 часов в здании ГУП «Душанбеводоканал». Согласно повестке дня на заседании были рассмотрены общие вопросы, связанные с порядком работы Совета и водопотреблением жителей столицы, особенности установки и использования учётных приборов, случаи низкого давления в трубах, а также, использование питьевой воды для орошения саженцев и деревьев.
Было отмечено, что установка в квартирах и жилых домах душанбинцев приборов водопользования (счётчиков) оказалась выгодной в экономическом плане, как для поставщика, так и для потребителей. Внедрение приборов способствует более рациональному и бережному использованию питьевой воды, что влечет за собой повышение качества услуг по водоснабжению. В районах города Душанбе, оборудованных счётчиками, практически не отмечаются случаи отсутствия давления воды в трубах.

Касательно использования питьевой воды в оросительных целях, в частности для полива деревьев и саженцев в дворовых зонах, представители ГУП «Душанбеводоканал» отметили, что данный вопрос возложен на Управление ирригации города Душанбе, а использование в этих целях питьевой воды запрещено.
Члены Советы высказали своё мнение по указанным вопросам, представители поставщика питьевой воды (ГУП «Душанбеводоканал») разъяснили присутствующим необходимость проведения активной разъяснительной работы с населением в целях повышения потребительской культуры жителей столицы. Также принято решение привлечь для разъяснительной работы среди населения средства массовой информации. По итогам рассмотрения данных вопросов членами Совета были приняты соответствующие решения.

Протокол Заседания №1 Совета

Протокол Заседания №2 Совета


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734002, Republic of Tajikistan
c. Dushanbe, av. Rudaki 137,
Office 501
Call us
Tel: + 992 (37) 224 14 11
Fax: + 992 (37) 224 14 04
734002, Tajikistan
c.Dushanbe, pr Rudaki 137
Office 501
Call us
Tel: + 992 (37) 224 14 11
Fax: + 992 (37) 224 14 04
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