Each of us in this life depends on many things that are necessary for him to live, work, and relax. And we have to buy them. Sometimes imperceptibly and unconsciously we buy. When we take a minibus or get to work, we use public transport services, buy a new CD with our favorite Comedy, buy greens, cucumbers and tomatoes for homemade salad at the market, and we are consumers everywhere. Because we usually consume everything we buy, put on jackets, store food in refrigerators, listen to music, and use a new tape recorder. Of course, we as consumers enter into relationships with sellers. And any relationship involves certain rights and obligations of both parties. How to go from simple everyday situations that we encounter every day: when the TV, which had long been saving the whole family a few days longer to show if the dry cleaner gave you your coat, but somehow with no pockets, or if you felt bad, after a celebratory cream cake you bought for the birthday of his beloved daughter, if the flight on which you had to fly your friend suddenly canceled. This happens to us every day, and no one is immune from such situations in life. And, usually, after the incident, it is difficult to find out who is right and who is wrong.
The basis of our legal relations in this area is the law “on consumer protection” of the Republic of Tajikistan. And only by applying this law in practice, we can not only know how to act in such situations, but also how to avoid most of these cases.
When we buy something for money, we act as consumers. And as consumers, we enter into relationships with other people. And any relationship involves mutual rights and obligations. This publication is dedicated to these rights and obligations.
A consumer is a citizen who has bought or is going to buy a product (work, service) for personal (household) needs.
A consumer is not only a person who has already purchased a product and is using it, but also someone who is just about to do it. This means that if you have asked the seller to show the product and tell about its properties, you have already become a consumer, which means that you have certain rights.
And the last moment. A person is a consumer only if he purchased the product for personal needs. Very often, the same product can be used both for personal consumption and for business activities. For example, you bought a Bicycle in the city and when you come to your native village, you are going to resell it to a neighbor for a little more expensive, in this case, Your neighbor becomes the consumer, and You are the seller. Of course, in practice, it can be difficult to determine exactly what goals you are buying a product for. However, in the event of a conflict, keep in mind that if it is proved that the item was used by you as an entrepreneur, it will be more difficult for you to defend your rights.
With this in mind, the following sections of the site have been developed, where You can find a lot of useful information and tips, as well as raise the most pressing issues on consumer protection:
«Elimination of Legal Illiteracy»